As one of the core technologies of Computer Telephony Integration, Interactive Voice Response (IVR) is an essential part of Call-Center. It responds to voice of users as well as buttons, and gives response in voice or other means after processing the requests. This makes corporations serve their clients more efficiently, thus helps lower the labor
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With the rapid development of network technology, the manner of people’s communication and sharing information has changed revolutionary. Call Center has also experienced a new development. In the fierce competition, simple telephone support is far from meeting requirements, now customers want to choose from the Web collaboration、text chat or video exchanges in a free way.
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VoIP technology is an extremely important application in Next Generation Network (NGN).Nowadays, the system of controlling signal including H.323 protocol series of ITU-T and SIP protocol of IETF is acceptable. The H.323 protocol defines the multimedia communication protocol and procedure based on Internet or other packet network without service quality assurance. IP Call Center, a
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With the development of economy, more and more enterprises have realized that the competition in the market does not only exist in the product quality, product price, gradually form the product into serve as the center stage of the competition. Making use of communication technology and computer technology as a modern method services for users,
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